Privacy Policy

SeasonalSteps ("we", "us" or "our") operates seasonalsteps.base44.app (the "Site"), a seasonal pumpkin porch styling and delivery service.

This Privacy Policy explains what personal information we collect, how we use it, who it is shared with, how it is disclosed, and the security practices we follow to safeguard it.

By using our Site or booking a service, you consent to the collection and use of your information as described in this policy.

When you book a service or request a custom quote, we collect: your first and last name, email address, phone number, installation address (street, city, province, postal code), preferred installation week, porch notes, and photos of your porch or entrance.

When you make a payment by credit card, your payment is processed securely by Stripe. We do not store your full card number on our servers; Stripe handles card data on our behalf.

When you make a payment by e-transfer, we receive your name and the transfer reference to match your payment to your booking.

We also collect limited technical information automatically, such as your IP address, browser type, and pages visited, through analytics tools like Google Analytics and the Meta Pixel.

To process and fulfill your booking, including scheduling your installation, styling your display, and coordinating delivery.

To communicate with you about your order, including confirmation emails, payment reminders, and installation updates.

To process payments and issue refunds where applicable.

To respond to your questions, quote requests, and customer service inquiries.

To improve our services, website, and customer experience.

To send seasonal updates or marketing communications, where you have agreed to receive them. You may unsubscribe at any time.

We do not sell or rent your personal information to third parties.

We share information with service providers who help us operate our business: Stripe (payment processing), Google (analytics and email via Gmail), and Google Sheets (booking record keeping). Each provider processes data under their own privacy policies and only as needed to provide the service.

We may disclose your information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

In the event of a sale, merger, or transfer of our business, customer information may be transferred as part of that transaction, subject to the protections of this policy.

Your personal information is disclosed to our service providers electronically through secure APIs and encrypted connections.

Booking details are logged in a private Google Sheet accessible only to authorized SeasonalSteps team members.

Confirmation and reminder emails are sent through Gmail to the email address you provide at booking.

Payment data is transmitted directly to Stripe through their secure checkout and is not stored on our servers.

We take reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction.

Access to customer information is restricted to authorized SeasonalSteps team members who need it to fulfill bookings.

Payment information is handled by Stripe, which is certified to PCI Service Provider Level 1, the most stringent level of certification available.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your booking information for as long as necessary to provide our services and to comply with legal, accounting, or reporting requirements.

Porch photos are used to design your display and may be retained for reference until the end of the season, after which they may be deleted at your request.

You may request deletion of your personal information at any time by contacting us at seasonalstepsamanda@gmail.com.

You may request access to, correction of, or deletion of the personal information we hold about you.

You may unsubscribe from marketing communications at any time using the link provided in each email.

To exercise any of these rights, contact us at seasonalstepsamanda@gmail.com.

Our Site may contain links to third-party websites, such as Stripe and Google. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies.

Our services are intended for adults. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

If you have questions about this Privacy Policy or our data practices, contact us at:

Email: seasonalstepsamanda@gmail.com

Phone: 416-986-9928