Booking & Cancellation Policy

A 50% deposit is required at the time of booking to reserve your Seasonal Steps display and preferred installation week.

The remaining balance is due 48 hours before your confirmed installation date. We'll send you a payment reminder before the balance is due.

Your preferred installation week is not a guaranteed installation date. SeasonalSteps schedules installations based on location and routing, and we'll confirm your exact installation date in advance.

We understand that plans change.

Bookings cancelled 14 or more days before the start of your preferred installation week will receive a full refund of the deposit.

Bookings cancelled 7–13 days before the start of your preferred installation week will receive a 50% refund of the deposit.

Bookings cancelled less than 7 days before the start of your preferred installation week are non-refundable, as pumpkins, décor and scheduling may already have been allocated to your display.

If you need to change your installation week, contact us as soon as possible. We'll do our best to accommodate changes based on availability.

Fall weather can be unpredictable. Seasonal Steps may reschedule an installation because of heavy rain, high winds, unsafe conditions or other weather that could affect our team or your display.

If we need to reschedule, we'll contact you and arrange the next suitable installation date. There is no rescheduling fee for weather-related changes made by SeasonalSteps.

If SeasonalSteps is unable to complete your installation altogether, any amount paid for services we cannot provide will be refunded.

Pumpkins are natural, seasonal products, so every SeasonalSteps porch will be unique.

Photos on our website are examples of the overall style and scale of our displays. Pumpkin varieties, colours, shapes and sizes may vary depending on seasonal availability.

SeasonalSteps may substitute a pumpkin, gourd or seasonal element with a comparable alternative while maintaining the overall look, value and style of the display selected.

Natural variations, minor blemishes, irregular shapes and differences in colour are normal and part of the character of real pumpkins.

Please review your display once installation is complete and contact us within 24 hours if something appears damaged or substantially different from the package booked.

Because pumpkins are natural and perishable, SeasonalSteps cannot guarantee how long they will last after installation. Weather, temperature, wildlife, moisture and other conditions outside our control can affect their lifespan.

SeasonalSteps is not responsible for pumpkins or décor that are subsequently moved, damaged, stolen, eaten by wildlife or affected by weather after installation.

Customers are responsible for ensuring SeasonalSteps can safely access the installation area on the scheduled date.

Please let us know in advance about locked gates, pets, construction, condo restrictions or other access considerations.

If we cannot safely access the property and are unable to complete the installation, additional travel or rescheduling charges may apply.

End-of-season pickup is included only when specifically shown as part of the customer's booking or purchased as an add-on.

Pickup timing is scheduled by SeasonalSteps based on location and routing.

Customers who do not purchase pickup are responsible for removing and disposing of their pumpkins and seasonal materials.

Travel fees, where applicable, are shown before booking and are based on the customer's SeasonalSteps service zone.

For locations outside our regular service area, availability and travel pricing must be confirmed before booking.

By completing a SeasonalSteps booking, the customer confirms that they have reviewed and agreed to this Booking & Cancellation Policy.